Car Repair Disputes

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California has a Bureau of Automotive Repair (BAR) to keep repair shops from taking advantage of you. If you’re unhappy with work done on your car, you can file a complaint with the BAR.

Before you file a complaint 
Talk to the repair shop service manager.

Keep these tips in mind:
* Be polite and stay calm. 
* Explain your problem. 
* Tell the service manager what you think is a fair settlement. 
* Tell the service manager if you are willing to negotiate.
* If you can’t work it out, tell the service manager you’re going to file a complaint with the BAR.

How do I file a complaint with the Bureau of Automotive Repair (BAR)? 
Get a complaint form from the BAR. (Click here for a list of BAR forms.) Fill it out and return it to them. Make sure to save all your receipts. BAR may ask for them.

What happens after I file? 
You’ll get a postcard telling you your case number and the name of your BAR representative.

The representative will try to work things out with the repair shop for you. You’ll get phone calls and letters with information about your case.

What if we can’t work things out? 
If the shop broke any laws, the BAR will get proof. Then they may give the shop a “Notice of Violation.”

You’ll be told when your case is closed.

Remember: BAR can’t represent you in court or collect money for you.
* Find the BAR office near you. 
* For most consumer complaints, call the Department of Consumer Affairs: 1-800-952-5210.

Common Disputes Heard in Small Claims Court


Angela Emerick, Esq.

(Class of 2015)

"Being born in Australia and becoming a naturalized U.S. citizen in 2009, I understand the process and honor of becoming an American citizen and am proud to help those in their quest to become citizens and better their lives."

Daryl Reese, Esq.

(Class of 2014)

"I decided to enroll in Law School when I was 50 years old having enjoyed a full career in the nonprofit sector. Now I have a robust business and nonprofit law practice serving clients throughout the State of California and I am loving it. I could never have made that kind of career transition if it had not been for Empire Law School. The opportunity to take evening courses and at a cost far less than other law schools, and to do so in my own community made my career shift affordable, enjoyable, and attainable."

Orchid Vaghti, Esq.

(Class of 2010)

"There are not that many new lawyers who have the experience to go to trial. They would not be ready for it. Seeing the practical points of the legal process through her Empire education gave Orchid an advantage."
- L. Stephen Turer, Esq.